Taxes and Shipping
All taxes are included in the price of each product. We ship with Canada Post, and you’ll always get a tracking number. Please note that we are not responsible for any delays related to the Post itself.
If you need a product urgently, you can contact us before ordering, and we’ll ship your package via FedEx or DHL (however, you will have to cover all expenses related to fast shipping, which depending on where you are located, may amount to quite a lot!).
Processing time – 10 business days guarantee
Usually, it takes us from 1 to 10 business days to make and ship a product that you ordered. However, if for one reason or another we ship it later than 10 business days, we’ll also send you a gift of the value of your purchase. Say, you bought a bracelet that cost 50$ and we didn’t ship it within 10 business days from the moment of your purchase. In this case, we’ll also ship you a gift of our choice of a total value of 50$. Please note that we just started our business, and we may not have all the necessary materials to make your order right away. That’s why we ask you to be patient from 1 to 10 business days. But you should know that we really try our best to make and ship your order as soon as possible!
If an item is defective, you have 7 business days upon reception to send it back. Just contact me at email@example.com and provide the following information: your order number, contact details and reasons for return. At this moment, I’ll give you further instructions on how to proceed. We can either exchange an item for another product of your choice, or completely refund you within 15 days upon the moment we receive a product. Items should be returned in their original packaging with all the tags attached. If you didn’t like the product for other reasons, contact us and we’ll try to solve the problem out. Please, read carefully products’ descriptions before ordering, such as size of the beads, or other important information. Since all our items are handmade, there is no 30 days change of mind policy.
By using our website you are agreeing to the terms of our returns policy, which we can modify at any moment. However, we’ll post all the changes on our site to keep you informed. After that, each time you use our site, you consent to our modified returns policy.
Special Offer - follow us on Instagram
If you share a picture of your purchase on Instagram, or if you share one of our Instagram posts with a product that you like, you’ll get a chance to win a gift of 50$ or more. There are two winners each month. Just don’t forget to tag us (#unikgemz) in your post.
Special Offer - They ask - you tell
If your friends like the jewellery that we handmade for you, just refer them to our site! If they buy something from us, you’ll get 5$ off your next purchase. In other words, if you bring 10 friends, you’ll get a 50$ coupon that you can use on our site. They just need to send us a short email at firstname.lastname@example.org after the transaction, and give us your name. You’ll be able to use the credit in the following days. Just contact me before ordering at email@example.com and we’ll give you a coupon!
Special Offer - Getting married?
Getting married is one of the most exciting things that could ever happen to you. But it can also be quite stressful. Not only do you need to find the perfect mate, you also need to find the perfect dress. I know something about wedding dresses myself, having gone through quite an ordeal to find my perfect one. Maybe someday I will share the story with you guys on my blog. Anyway, I can’t help you pick the perfect dress, but I can create the perfect necklace to go with it. Just write me at firstname.lastname@example.org, and we’ll create something fabulous together! Or do you want me to create identical or non-identical jewelry for your bridesmaids? I’ll do that with pleasure!
Special Offer - Best Picture
Ever wanted to be a model? Take a picture with our products and post it on Instagram, and get a chance to win one of our pieces of jewelry for your review and further pictures!